Thank you for the response, at least one of their teams is hasty to helping others out. I will wait it out another day then make the decision to stay with GG or not.
Posts made by nathanmousa
Customer Service Question?
I see a lot of people online have been saying you guys have bad customer support? If someone were to buy your service, what guarantee do you provide that if I had an issue, I would be helped quickly and would not have to wait days for a response by a computer?
Customer Service Support
NOTE: This thread is merely to provide actual facts. I am here to provide support to the community based on my experience. Don’t delete threads without even reading it.
If you buy into GGServers service then there is one thing you need to know. They have horrendous customer support often taking days to respond to you and when they do, it’s a generated response.
I hope this helps you and a quick google search will show you everyone else’s reviewal of their poor service. Hell, this thread will probably be deleted by these guys. Anyhow, I’m just here to help out the new guys that are considering GGServers and care for customer service, because you won’t get one.
They deleted my old thread within 10 seconds and they still haven’t responded to my ticket after days? This shows their support. Rather than deleting, they could help me out, a customer of their service.
I had also purchased a Los Angeles based server only for them to give me a server in Montreal with no Ram. I’ve been waiting days for their response to finally give me the service I had paid for.