"In Progress" for 24 hr w/o response?

  • To preface this, no I haven’t been repeatedly replying or making multiple tickets like it seems most do. Now, I submitted my ticket for modpack setup late on the 13th, last I replied (b/c I realized I left off some info) on 1/14 at 00:50. I know the setup team is a small subdivision of an already small team so it’ll take a bit, but what has me puzzled is the ticket was changed from Open to In Progress over 24 hours ago without anything actually being done with it or a response on the ticket. Did I screw up with the ticket or do I just need to be patient with them a while longer to get it sorted?

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