Server still says Pending after more than 4 days.



  • Purchased a small server package a few days back and still have yet to receive the server information, paid more for a dedicated IP and never received the invoice for it and only paid for the monthly payment of the server.
    Server still states Pending, and I made one ticket on 15/03/2017 11:40 that still has yet to be replied to.


  • GGServers

    If you purchased a dedicated IP it could be that we’re out of IP’s for your area, send a ticket into support to ask about whether or not we have a dedicated IP in your selected region available.



  • @Austin Not really possible to send in tickets because it takes days to get a reply which is very inconvenient


  • GGServers

    @AuroJosh Then it’s not really possible to help you. The only way we offer assistance is through tickets.



  • If you got a Dedicated IP they have been out of them for what seems like weeks. I ordered my server 8 days ago and they have been unable to provide me with a temporary non dedicated IP or a dedicated IP server. I look in the forums and I see the same problem 3 weeks ago. The only solution I see is that you make a ticket with billing and request a temporary non-dedicated IP. (This is unfortunate as Tickets take up to “72 hours” (3 days which is unacceptable when I am still waiting for my paid service).



  • @Andi Well I mean I could also just take my money elsewhere and get assistant in less than 3 days (more like 1 week+ for others) Get more staff like I said. It should take up to a day when you’re hosting servers. At least update people instead of letting them sit there in the dark with their money out of their bank account with nothing in return.



  • @Andi What is really funny is how tickets actually get responded to. I can have my first ticket sit there for roughly 2 days now and it hasn’t been replied to but when I make a new ticket with roughly the same question just worded differently, it gets replied to. But then you guys advertise that you respond to tickets with the longest wait time without a reply. What is going on, honestly?


  • GGServers

    Hello,

    Tickets in the Dedicated IP section can take up to 72 hours to be fixed. Weekends aren’t included.

    If you request a temporary non dedicated IP you’d get your server in less than 12 hours, just like people have already done.

    Also, take a look at what departments your tickets are in. If they’re in dedicated IP there’s not much I can do about them.



  • @Andi So you’re telling me, I bought my server over the weekend and now I have to wait 3 days, RIP.



  • @Andi I dont understand why you don’t give your customers the server right away even if they bought a dedicated IP but have it non-dedicated until they can get one? Why have them pay and wait for it. That’s pretty stupid in my opinion and it pisses off your customers.


  • GGServers

    @AuroJosh Andi nor I have any knowledge of how they set up the dedicated IPS we’re add-on specialists, we install Modpacks. If you want an answer as to why we don’t give you a temp server right away that would probably be a question better suited for the management team



  • @AuroJosh said in Server still says Pending after more than 4 days.:

    @Andi I dont understand why you don’t give your customers the server right away even if they bought a dedicated IP but have it non-dedicated until they can get one? Why have them pay and wait for it. That’s pretty stupid in my opinion and it pisses off your customers.

    I received my order at the time I bought it! Yes!
    But I did not get Dedicated IP.
    I think it should be harder for them to remove ip that is not dedicated, since all the servers in a panel have the same IP, but what differentiates them is the port. If one of the servers in your panel already has Dedicated IP (25565), it would be difficult to have 2 servers with the same ip and same port, right?

    I think. In my opinion



  • @Ricardo-Borsato I haven’t received mine yet…I asked for a non-dedicated ip server while I wait for my dedicated and I was replied with “Reply to this when 72 hours have passed and I will set it up for you” I don’t understand why I just can’t have my god d**n server. Im giving REAL money for something Im not getting. I’m way beyond being patient. This is ridiculous. Just give me my server and get the dedicated ip when you can, it’s not that hard.


  • GGServers

    @AuroJosh you realize that no one on the forms can speed this process up for you right?



  • @Austin Yes I realize that, but I need to get my anger out somehow.


  • GGServers

    @AuroJosh I understand but I hope you understand it’s difficult with the limited ips and staff members capable of actually doing this kind of work



  • @Austin Okay I understand that, but why can they say “you can get your server in less than 12 hours” when you ask for a non-dedicated ip but I get told wait 72 hours? Is it really that hard? Like Ill wait for the dedicated ip, just give me my server sometime in that 12 hours like said above.


  • GGServers

    @AuroJosh you posted a ticket asking for a server without a dedicated ip already correct?



  • @Austin Yes. I asked for a temporary non-dedicated IP while I wait for my dedicated one.


  • GGServers

    @AuroJosh which department is that ticket in? If it’s in the wrong department that might be the issue


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