Offline panel, important!

  • Hello.
    Our panel and FTP is offline for 4 days.
    This is affecting a lot not just us, but several other customers.
    We need them to resolve immediately, we need to open our server.
    The error is the same, mc64 panel.

    Error: 'Error 500
    CDbCommand failed to execute the SQL statement: CDbCommand failed to prepare the SQL statement: SQLSTATE [HY000]: General error: 14 unable to open database file ’

    Please, regards ‘Ryan’

  • Mod

    If the panel is offline, then you can take action in two different ways:

    1. Send in a ticket for a panel switch.
    2. Wait patiently, as there are several others having the same problem as you. You aren’t the only one who is purchasing a server from this company, and they are humans. There is only so much they can do instantly.

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