un-replied to tickets, and continuing issue with lack of FTP access (going on 2 months)

  • For the past 2 months, I have been unable to access any of my server files through 3rd party or even the FTP service provided, the error consists of me needing to contact my administrator. The responses to my tickets regarding this issue have been a general runabout, with some telling me it was as simple an issue as my server being on while attempting access, which wasn’t the problem. All I wanted to do was use a service I’m paying for, and I haven’t been able to for two months now…

  • have you check to see if the server is up, I know 2 mouths ago this was not a problem but now with all the events servers are going crazy right now

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