Are any staff available today?
Do you guys have weekend support? I purchased a dedicated IP almost 2 hours ago and havent had a response on my ticket. It says theres 20 staff, do any work weekends?
Yes I believe staff do work on weekends along with engineers that keep the servers up just be patient and you could try tweeting to them on twitter.
Twitters of staff
@GG_JordanB - Plugin and Modpack Specialist
@GGServers_Matt - Administrator
@GGS_Tyler - Technical Support
@GG_Servers - Main Twitter
Hope this helps you
We don’t do much on twitter for support. But we are online on the weekends!